RETURNS & EXCHANGES POLICY
We at Lolavita pride ourselves in our high levels of customer satisfaction. We maintain a very high level of quality control whilst ensuring that our customers receive nothing short of the finest quality of human hair extensions and beauty products. As part of our quality assurance measures, every order is thoroughly inspected before shipping in order to maintain the premium standard requirements of our customers.
We want you to be happy with your purchase and we apologize if you are not.
Due to the nature of our products, all sales are final. Refunds are NOT allowed but if for whatever reason, you are not satisfied with our product, we would be most happy to accept exchanges for items purchased from us subject to the following;
- We will agree to exchange any purchased product for another product of an equal value or offer store credit if the product is returned within 72 hours after the recorded receipt of the item.
- We will not accept any return or exchange of any products where the sales receipt of the item purchased cannot be provided.
- All shipping, handling costs and money transfer fees will be at the customer’s expense therefore we suggest sending through a courier that provides tracking information and delivery confirmation since we are not responsible for lost packages.
- We must receive the merchandise before an exchange can be made.
In the specific case where the products have been worn, styled, cut, or had products applied to them such as glue or hair products.
If any of the above conditions are NOT met, we regret to inform that we are unable to process any claims for exchanges and we reserve the right to refuse an exchange regardless that the items have been mailed back to us.
Sales item(s) are non-exchangeable nor returnable either in our retail boutique or via our online portal.
VALIDITY FOR EXCHANGES & RETURNS
All exchanges and returns would need to be raised within 72 hours of the invoice date. All requests for exchanges, could be made online at firstname.lastname@example.org for both local and overseas deliveries